Warranty Policy

Warranty Coverage
Products Covered

QuickBooks software licenses

Other verified software keys and digital access codes

Product activation keys

Coverage Period

60 days from the date of purchase

Coverage begins immediately upon delivery of the digital product

Coverage is non-transferable

Extended warranty options are not available

Warranty Terms
What’s Covered

Product activation or license key issues

Access or download failures

Installation support

Initial setup assistance

What’s Not Covered

User error during installation or activation

Hardware or system incompatibility

Internet connection problems

Conflicts with third-party software

Unauthorized modifications

Misuse, neglect, or data corruption

Claim Process
How to File a Claim

Contact our customer support team.

Provide proof of purchase and order number.

Describe your issue clearly, including any error messages.

Follow the troubleshooting steps provided by our team.

Await your claim determination and resolution instructions.

Required Information

Order number and purchase date

Product name and version

Issue description

System specifications

Contact information

Resolution Options

Depending on the nature of your issue, we may offer:

Product or license key replacement

License reactivation

Technical support

Installation or setup assistance

Full refund (if applicable and within the coverage period)

Resolution Timeline

Initial response: within 24–48 hours

Basic issues: resolved in 1–2 business days

Complex issues: resolved in 3–5 business days

Refund processing: 3–5 business days after approval

Technical Support
Support Includes

Installation and activation guidance

Troubleshooting assistance

Setup support

Access to help documentation and tutorials

Support Channels

Email support

Phone assistance

Remote troubleshooting (when necessary)

Knowledge base and FAQ access

Customer Responsibilities

Maintain proof of purchase

Report any issues promptly

Follow provided installation and troubleshooting instructions

Provide accurate details for faster resolution

Ensure your device meets minimum system requirements

System Requirements

To qualify for warranty support, your system must meet the minimum requirements of the purchased software, including:

Compatible operating system

Stable internet connection

Adequate storage and memory

Required supporting software

Limitations

Warranty applies only to the original purchaser.

Valid for customers within the United Kingdom.

Non-transferable and subject to QBConnects’s terms and conditions.

No implied warranties beyond what is stated herein.

Exclusions

This warranty does not apply to:

Expired warranties

Modified or altered products

Unauthorized resale of products

Violation of store policies

Misuse or neglect

Commercial Use & Enterprise Solutions

Business customers receive the same warranty coverage.

Volume license and enterprise customers may access priority support.

Custom business solutions and dedicated assistance available upon request.

Contact Information

For warranty claims and product support, please contact us at:

QBConnects
📞 Phone: +44 7633 978025
📧 Email: support@qbconnects.com
📍 Address: Blythe Rd, Coleshill, Birmingham B46 1AF, United Kingdom
🕒 Business Hours: Monday – Friday: 8:00 AM – 6:00 PM | Saturday: 8:00 AM – 12:00 PM

Legal Rights

This warranty provides you with specific legal rights under UK law. You may also have additional rights that vary depending on local regulations.

Dispute Resolution

Initial contact with our support team is required for any issue.

Escalation or mediation options are available.

Legal remedies remain available under applicable laws.

Policy Updates

This policy may be updated periodically.

Any changes will be posted on our website and communicated via email.

Continued use of our services indicates acceptance of any updates.