FAQs
Frequently Asked Questions:
1. What is QBConnects?
QBConnects is a UK-based digital store that provides 100% genuine software licenses and digital products, including QuickBooks and other professional tools. We specialize in instant, secure digital delivery and verified licenses.
2. How do I receive my purchase?
All products are delivered electronically via email. Once your payment is confirmed, you’ll receive an email with your license key, download link, and activation instructions. Delivery is typically instant, but in rare cases may take up to 12 hours if manual verification is required.
3. I didn’t receive my license key. What should I do?
First, please check your spam or junk folder, as automated emails sometimes get filtered.
If you still haven’t received it after 12 hours, contact our support team at support@qbconnects.com
with your order number and purchase email.
4. Are all your software products genuine?
Absolutely. We only sell verified and authentic licenses sourced directly from authorized distributors. All our products are backed by our 30-day warranty and authenticity guarantee.
5. Do you offer refunds or returns?
Since our products are digital, refunds are only available in specific cases, such as invalid license keys, activation issues, or duplicate purchases. Please refer to our Refund Policy for full details.
6. Can I transfer my license to another computer?
In most cases, yes — as long as it complies with the software provider’s terms. You can usually deactivate your license on one device and reactivate it on another. For help, contact our support team.
7. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and secure online payments through trusted gateways. All transactions are processed with SSL encryption for your safety.
8. How long does order verification take?
Most orders are processed instantly. If your order is flagged for manual review, verification may take up to 12 hours. You’ll receive an email confirmation once your order is approved and delivered.
9. Do you sell to businesses or offer bulk discounts?
Yes. We welcome business and wholesale orders for bulk license purchases. To apply for a wholesale account, please email us at support@qbconnects.com
with your business details.
10. What if I need technical help installing or activating my software?
Our support team is happy to assist you. Email support@qbconnects.com
or call +44 7633 978025 during business hours. We provide step-by-step assistance, including activation and setup support.
11. Is my personal information secure with QBConnects?
Yes. We follow strict data protection and privacy standards. Your personal and payment details are encrypted and never shared with third parties. You can learn more in our Privacy Policy.
12. Do you offer international delivery?
Currently, our digital delivery is available worldwide — no shipping required. However, our support and billing operations are based in the United Kingdom.
Contact Information
QBConnects
📍 Address: Blythe Rd, Coleshill, Birmingham B46 1AF, United Kingdom
📞 Phone: +44 7633 978025
📧 Email: support@qbconnects.com
🕓 Business Hours: Monday – Friday: 8:00 AM – 6:00 PM | Saturday: 8:00 AM – 12:00 PM